FAB vs. ADCB: Which bank is better
When someone is searching for a bank in the UAE, two banks come to the front of us. One is FAB and ADCB. FAB stands for First Abu Dhabi Bank, and ADCB stands for Abu Dhabi Commercial Bank. Both banks have a heavy market share.
We see both of these advertisements. The normal people did not understand which one is best according to their requirements.
The question arises of how to measure and on what factors. The answer is simple. The bank that has fewer fees, a fast app speed, quick customer support, no hidden charges, and fast transfers.
These are the points that make any bank notable. FAB is the largest bank in the UAE. It has market power and strong credit card plans.
On the other hand, ADCB has good customer support. The mobile app is stable and has a clear fee structure.
Bank Background
The FAB bank is formed by combining two banks: FGB and NBAD. It is the largest bank in the UAE. Its capital, assets, and network are larger than those of other banks. A large number of government institutions work with FAB bank.
The ADCB came into existence with the combination of three banks. It has been at the top in the retail banking ranking. Its focus is on clear policy, better customer support, and easy account management. That’s why people blindly trust it.
Digital Banking Experience
The user does not see how old the bank is. He needs a fast and error-free app. The transaction service should be fast.
The FAB mobile app has a fast loading speed. You can check your balance quickly. All processes are done within three to four clicks. Sometimes it shows “session expired” at night.
On the other hand, the ADCB app has a user-friendly interface. The navigation system is simple. The new user can work without any tutorial. It provides real-time updates. You receive a quick notification of your transaction.
Account Types
Salary Account
The FAB salary account is simple. It has no balance condition nor extra fee. You receive quick alerts about your salary transactions. The companies have integrated their WPS account.
The ADCB salary account is more feature-rich. It offers an early salary facility, better mobile notifications, and a zero-balance salary account.
Savings Account
The profit rate in FAB bank always remains stable. You get freedom to save in different tiers.
The ADCB savings account has reward points, a better interest structure, and customization. It provides a better return on savings.
Fee Structure
Some accounts are free in the FAB. There are some normal charges for international transfer or SMS service.
The ADCB fee structure is complex. Some things are free, such as package-based. The new users take time to understand it.
Minimum Balance
Some accounts of FAB provide a zero balance facility.
Some ADCB accounts require a minimum balance.
ATM Withdrawal Rules
The FAB bank has more than six hundred ATMs. It does not charge for on-network withdrawal.
The ADCB network is smaller. It provides easy access through the Visa and Mastercard networks.
International Transaction Fees
The FAB charges a small amount on an international card
The ADCB has strong international services. Its fee can be high somehow.
Customer Service Experience
Customer service proves the technical principle of any bank. It becomes easy to open an account.
Branch Availability
The FAB banks have multiple branches throughout the UAE. It has spread its branches in the commercial zone and labor areas. It is easy for employees to get help.
On the other hand, ADCB has fewer branches in the UAE. It covers the large cities and large business zones. Its infrastructure is strong and has limited access to remote areas.
Call Center Performance
The FAB call center has a long waiting time. There is an issue with salary or leave days.
All ADCB centers are considered better in the UAE. It takes less hold time. It has a quick response and trained staff. They guide completely.
Complaint Handling
It is easy to submit a complaint in FAB. The follow-up is not always quick. The ticket is available in email and the app.
The ADCB takes complaints seriously. The tracing system is strong. The time period is given for every complaint.
